Last Updated: September 8, 2023


Welcome to Long Hours Translations (“we,” “our,” or “us”). We prioritize the protection of your privacy and the security of your personal information. This Privacy Policy outlines how we gather, utilize, disclose, and safeguard your data. By utilizing our services, you consent to the practices described in this policy. 

Information We Collect

a. Personal Information: When you visit Long Hours Translations, we may collect personal information such as your name, email address, age, and password when you register an account with us.

b. Digital Analytics: We use digital analytics software to collect information about your interaction with our website, which helps us improve our services and user experience.

c. Advertising: Long Hours Translations displays ads and uses retargeting for advertising purposes. This may involve the collection of information for more personalized ad targeting.

d. Tracking Technologies: We use tracking technologies such as Google Maps API, cookies, web beacons, and sessions to enhance your experience on our website.

e. Social Logins: You have the option to log in using your Facebook, Google, or Twitter account. When you use these social logins, we may collect information associated with your social media profiles.

Use of Information

We may use the information we collect for various purposes, including:

To provide, maintain, and improve our services.
To personalize your experience and deliver content tailored to your interests.
To analyze user behavior and optimize our website and content.
To display targeted advertisements.
To communicate with you, including responding to your inquiries and providing updates.

Sharing of Information

We do not sell your personal information to third parties. However, we may share your information with:

Service Providers: We may share information with third-party service providers who assist us in delivering our services.

Legal Compliance: We may disclose information if required by law or to protect our rights and interests.

Affiliates: We may share information with our affiliates and subsidiaries.

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our current and future affiliated companies and business partners. In the event of a merger, asset sale, or other business reorganization, we may share or transfer your personal and non-personal information to our successors-in-interest. 

We may engage trusted third-party service providers to perform functions and provide services such as hosting and maintaining our servers and website, database storage and management, email management, storage marketing, credit card processing, customer service, and order fulfillment. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to provide these services for us and for you. 

We may also share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and the type of device used to visit the website. They may aggregate information about our advertising and your interactions with the website and provide auditing, research, and reporting for us and our advertisers. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties when we, in our sole discretion, believe it is necessary or appropriate to respond to claims, legal processes (including subpoenas), protect our rights and interests or those of a third party, ensure public safety, prevent or stop any illegal, unethical, or legally actionable activity, or otherwise comply with applicable court orders, laws, rules, and regulations. 

Your Choices

You can manage cookies and tracking technologies through your browser settings. Please note that blocking cookies may affect your user experience.

How Do We Use the Information We Collect? 

We may utilize the information we collect in the following ways: 

– Personalize your experience (your information helps us respond more effectively to your specific needs). – Enhance our website (we continually strive to improve our offerings based on information and feedback from you). – Improve customer service (your information helps us respond more effectively to your customer service requests and support needs). – Process transactions. – Administer contests, promotions, surveys, or other site features. – Send periodic emails. 

Where and When Is Information Collected from Customers and End Users? 

Long Hours Translations will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above. 

How Long Do We Keep Your Information? 

We retain your information only as long as necessary to provide Long Hours Translations services to you and fulfill the purposes described in this policy. This also applies to anyone with whom we share your information and who carries out services on our behalf. When we no longer need to use your information and there is no legal or regulatory obligation to keep it, we will either remove it from our systems or depersonalize it to the extent that it can no longer identify you. 

How Do We Protect Your Information? 

We employ various security measures to maintain the security of your personal information when you place an order or access, submit, or enter your personal information. We offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database. This information is accessible only to those authorized with special access rights to such systems and is required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never stored on file. While we implement reasonable efforts to protect your personal information, neither people nor security systems are infallible, and we cannot guarantee absolute security. If applicable law imposes a non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty. 

Could My Information Be Transferred to Other Countries? 

Long Hours Translations is incorporated in Singapore. Information collected via our website, through direct interactions with you, or from the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world. This information may be viewed and hosted anywhere in the world, including countries that may not have laws regulating the use and transfer of such data. By using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information. 

Is the Information Collected Through the Long Hours Translations Service Secure? 

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty. 

Update or Correction of User Information

The rights you have to request updates or corrections to the information Long Hours Translations collects depend on your relationship with Long Hours Translations. Personnel may update or correct their information as detailed in our internal company employment policies. 

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will not affect other information we maintain or information we have provided to third parties in accordance with this Privacy Policy before such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times. 

Please be aware that it is not technically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. After promptly receiving your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted as soon as reasonably and technically practicable. 


We may disclose information (including personal information) about you to our Corporate Affiliates. For the purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Long Hours Translations, whether by ownership or otherwise. Any information related to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy. 

Governing Law

This Privacy Policy is governed by the laws of the Philippines, without regard to its conflict of laws provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.

The laws of the Philippines, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws. 

By using Long Hours Translations or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using our website or services. Continued use of the website, direct engagement with us, or following the posting of non-significant changes to this Privacy Policy means that you accept those changes. 

Your Consent 

We have updated our Privacy Policy to provide you with complete transparency regarding data usage when you visit our site and how it’s utilized. By using our website, creating an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms. 

Links to Other Websites 

This Privacy Policy pertains exclusively to our services. Our services may contain links to other websites not operated or controlled by Long Hours Translations. We are not responsible for the content, accuracy, or opinions expressed on such websites. These websites are not investigated, monitored, or verified for accuracy or completeness by us. When you follow a link from our services to another website, our Privacy Policy is no longer applicable. Your interaction with other websites, including those linked on our platform, is subject to their respective rules and policies. Third parties may employ their own cookies or similar technologies to gather information about you. 


Long Hours Translations uses “Cookies” to identify the areas of our website you have visited. A Cookie is a small data piece stored on your computer or mobile device by your web browser. We utilize Cookies to improve website performance and functionality but they are not essential for its use. However, without these Cookies, some functionality may be limited, such as video availability or the need to re-enter login details on each visit. Most web browsers allow you to disable Cookies, but doing so may restrict access to certain website features. We do not store Personally Identifiable Information in Cookies. 

Blocking and Disabling Cookies and Similar Technologies 

Depending on your location, you may be able to configure your browser to block Cookies and similar technologies. However, this may affect the functionality of our website, preventing it from operating properly and limiting your access to features and services. Disabling a Cookie or category of Cookies does not automatically remove the Cookie from your browser; you may need to do this manually through your browser settings. 

Payment Details 

Regarding any credit card or payment processing details you provide, we are committed to securely storing this confidential information. 

Kids’ Privacy 

We do not knowingly collect personally identifiable information from individuals under the age of 13. If you are a parent or guardian and become aware that your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from anyone under the age of 13 without parental consent verification, we will take steps to remove that information from our servers. 

Changes to Our Privacy Policy 

We may modify our services and policies, including this Privacy Policy, to accurately reflect our services and policies. We will notify you of changes to this Privacy Policy before they take effect, unless required by law. If you continue to use our service after such changes, you are bound by the updated Privacy Policy. If you do not agree with any updated Privacy Policy, you have the option to delete your account. 

Facebook Pixel 

Facebook Pixel is an analytics tool that allows measurement of advertising effectiveness by tracking actions on our website. Information collected by Facebook Pixel is subject to Facebook’s Privacy Policy. 

Tracking Technologies 

Google Maps API: Google Maps API collects information from you and your device for security purposes, adhering to Google’s Privacy Policy. Local Storage: Also known as DOM storage, it provides protocols for storing client-side data, in accordance with our Privacy Policy. Sessions: Sessions are used to identify visited areas on our website, and this data is stored by your web browser. General Data Protection Regulation (GDPR) 

If you are from the European Economic Area (EEA), we may collect and use your information in compliance with GDPR requirements. This section explains how and why we collect EEA data and maintain its protection. 

What Is GDPR? 

GDPR is an EU-wide privacy and data protection law that regulates the protection of EU residents’ data and enhances their control over personal data. 

What Is Personal Data? 

Personal data relates to identifiable or identified individuals and covers a wide range of information that could be used alone or in combination to identify a person. 

Why Is GDPR Important? 

GDPR sets requirements for companies to protect individuals’ personal data they collect and process, with increased enforcement and penalties for breaches. We believe in robust data privacy practices beyond legal requirements. 

Individual Data Subject’s Rights – Data Access, Portability, and Deletion 

We are committed to helping you meet GDPR data subject rights requirements. We process and store personal data with fully vetted, DPA compliant vendors. We retain conversation and personal data for up to 6 years unless your account is deleted, in which case data is disposed of within 60 days. 

Contact Us

Don’t hesitate to contact us if you have any questions. 

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